33bg's Privacy Policy — Your Data, Your Rights

33bg is a trusted online gaming platform serving players in Bangladesh with a commitment to transparency and security. This Privacy Policy ("Policy") explains how 33bg collects, processes, stores, and protects your personal information.

We believe your data belongs to you. That is why 33bg's Privacy Policy was built with complete transparency — so you know exactly what we do and do not do with your data. Our Privacy Policy is developed in line with international data protection standards.

By using the 33bg platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team directly.

33bg only collects information that is necessary to deliver the platform's services properly. We do not collect unnecessary personal data. A detailed list is provided below.

33bg collects information through several methods. Each piece of data collected has a specific purpose and is governed by our Privacy Policy.

• Directly from you: Information you provide when filling out registration forms, updating your account, or contacting our support team.
• Automatically: Technical data is collected via cookies, web beacons, and log files while you use the platform.
• Via payment providers: Relevant payment information is received when transactions are made via Mobile Banking, Nagad, or Rocket.
• Third-Party Verification Services: Via approved verification services for age and identity confirmation.
• Social Media: If you use social login, basic profile information is collected with your consent.

Under 33bg's Privacy Policy, your data is used solely for specific, legitimate purposes. We never use your information for unauthorized activities.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To create and deliver bonuses, promotions, and personalised offers.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and resolve complaints.
• For platform technical development and performance analysis.
• To fulfill legal obligations and meet regulatory requirements.
• To monitor gameplay patterns and ensure responsible gaming.

The foundation of 33bg's Privacy Policy is simple — your data is never sold or rented to third parties. However, certain limited information may be shared in specific circumstances.

• Payment Providers: Necessary data is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Identity Verification Services: With authorized verification partners to complete the KYC process.
• Legal Requirements: In response to a court order, government directive, or legitimate request from a regulatory authority.
• Fraud Prevention: To assist cybersecurity agencies or law enforcement in investigating unlawful activity.
• In the event of a business change: Users will be notified in advance in the event of any change of ownership or merger involving 33bg.

Outside of the situations listed above, your data is not shared with any third party. In all cases, only the minimum necessary information is shared.

33bg applies industry-standard technical and organizational measures to keep your data secure. Our Privacy Policy ensures your information is protected at every level.

• All data transfers are secured with 256-bit SSL encryption.
• Sensitive data stored on our servers is protected by an additional layer of encryption.
• Regular security audits and penetration testing are conducted on an ongoing basis.
• Access control is enforced — only authorized personnel can view the information they need.
• Suspicious logins and unusual activity are detected automatically.

33bg uses cookies and similar technologies to enhance your experience on the platform. Cookies are small data files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and layout settings.
• Analytics Cookies: For platform usage analysis and improvement — anonymised data only.
• Marketing Cookies: To show relevant promotional content — you may opt out at any time.

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

Under 33bg's Privacy Policy, you have clearly defined rights over your own data. Contact our support team to exercise any of these rights.

33bg retains your data only for as long as necessary — no longer. Retention periods vary by data type in accordance with our Privacy Policy.

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years, as required by financial regulatory guidelines.
• Customer Service Records: 3 years after last contact.
• Technical Logs: 90 days for security review purposes.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, your data is securely deleted or anonymised so you can no longer be identified.

33bg may update this Privacy Policy from time to time. You will be notified of any significant changes by email or through a platform notice before they take effect.

• The date of any change will always be shown at the top of the page as "Last Updated".
• For significant changes, 30 days' notice will be given in advance.
• Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
• Previous versions are available upon request through our support team.